After You Lodge
Here is what to expect next. Timeframes are a guide only.
1
Confirmation
- DVA sends an acknowledgement within about 2 weeks.
- Keep your claim reference number safe.
- Track your claim via MyService if you lodged online.
- No acknowledgement after 2 weeks? Call DVA on 1800 555 254.
2
Claim Allocation
- DVA allocates your claim to a processing officer, usually within about 2 weeks.
- For complex claims (for example, multiple conditions or permanent impairment), you may be assigned a case coordinator who will be your main point of contact.
- You can call DVA on 1800 555 254 to ask who your processing officer is and check on progress.
3
DVA reviews your claim against medical and service evidence.Assessment Process
- Evidence review: DVA checks your medical records, service records, and any supporting statements you provided.
- Additional information: They may contact you to ask for more evidence or clarification (called a Request for Further Information, or RFI). Respond promptly — delays in responding can slow your claim.
- Medical examination: DVA may arrange an Independent Medical Examination (IME) with a doctor they choose. See below for tips on what to expect.
- Statements of Principles (SoPs): For initial liability claims, DVA checks whether your condition meets the standards set by the Repatriation Medical Authority (RMA). These are the medical-scientific guidelines DVA uses to determine if a condition can be linked to service.
- Service link: For initial liability claims, DVA determines whether your condition is related to your ADF service.
4
DVA may reach out during assessment. Here are common requests.Common DVA Requests
Request for Further Information (RFI)
- What it means: DVA needs more evidence or clarification before they can make a decision.
- How to respond: Read the letter carefully, provide exactly what they ask for, and respond within the timeframe given (usually 28 days).
- Tip: If you need more time, call DVA to request an extension before the deadline. If you cannot provide what they ask for, explain why in writing.
Independent Medical Examination (IME)
DVA may ask you to attend an Independent Medical Examination (IME) with a doctor of their choosing. This is normal for many claims, particularly Permanent Impairment and complex Initial Liability claims.- Appointment letter: DVA will send you a letter with the appointment details including the date, time, location, and the examiner’s name. DVA covers the cost.
- Attend on time: Rescheduling can delay your claim. If you genuinely cannot attend, contact DVA as early as possible to rearrange.
- Be honest and thorough: Describe your symptoms accurately. Focus on how your condition affects you on your worst days, not just your best. Be specific about daily activities that are difficult or impossible.
- Bring a support person: You can bring someone with you to the appointment for support. They cannot answer questions on your behalf but their presence may help you feel more comfortable.
- The report: The examiner will send a report to DVA. You can request a copy of this report. If you disagree with the findings, you can provide additional evidence from your own treating clinician.
- Prepare: Bring a list of your current medications, any recent medical reports, and notes about how your condition affects your daily life.
Additional Medical Evidence
- DVA may ask for specific medical evidence such as specialist reports, imaging results, or treatment records.
- Ask your GP or specialist to provide a report addressing exactly what DVA has asked about. The D9287 Diagnosis Form can help structure this, or your doctor can provide the information on their practice letterhead.
Typical DVA Processing Times
| Claim Type | Median Time | Notes |
|---|---|---|
| Initial Liability (MRCA) | ~108 days | |
| Permanent Impairment (MRCA) | ~259 days | |
| Permanent Impairment (DRCA) | ~439 days | |
| Incapacity Payments | Varies | Depends on complexity and employment circumstances |
| Non-Liability Health Care | Typically weeks | Generally faster than compensation claims |
Estimated timeframes only. DVA processing times fluctuate — your claim may be faster or slower depending on complexity and evidence completeness. Please verify current averages directly with DVA.Last updated: March 2026. Verify this directly with DVA.View DVA published processing times
Priority Processing for Terminal Illness
If you have been diagnosed with a terminal illness, DVA offers priority processing for your claim. Contact DVA directly for expedited assistance — standard processing times do not apply.1800 VETERAN (1800 838 372)6
Support may be available while your claim is being assessed.While You Wait
Provisional Access to Medical Treatment (PAMT)
Treatment for the 20 most commonly accepted conditions while your claim is assessed. Ask DVA if PAMT applies. For claims before 30 June 2026. Learn more about PAMT and the 20 eligible conditionsVeteran Payment
Financial support if a mental health condition limits you to under 8 hours/week while your claim is assessed. Verify this directly with DVA.Non-Liability Health Care
Mental health and cancer treatment without proving a service link. Use form D9213 (mental health) or D9215 (cancer).Keep Gathering Evidence
You can still gather and submit supporting evidence. Use the Evidence Builder to check what else might help.7
DVA sends a written decision letter. Here is what each outcome means.The Decision
If Accepted
- Your condition is accepted as related to your service.
- You become eligible for treatment through DVA for that condition (a treatment card or White Card).
- You may be able to claim for permanent impairment compensation once the condition has stabilised.
- DVA will explain your entitlements in the decision letter.
If Partially Accepted
- Some parts of your claim are accepted and others are not (for example, one condition is accepted but another is declined).
- You receive entitlements for the accepted parts.
- You can request a review of the declined parts — see below.
If Declined
- DVA has determined that your condition does not meet the requirements for acceptance at this time.
- This does not mean the end — you have options. See the review pathways below.
- You typically have 12 months from the date of the decision to request a formal review (reconsideration). Verify this directly with DVA.
8
If Your Claim Is Declined
Many successful claims are initially declined. Review pathways exist and free advocacy is available.
1
Request reasons for the decision
Call DVA and ask for a clear explanation of why your claim was declined. Understanding the reasons helps you decide your next step.2
Reconsideration (within 12 months)
Use form D9180 to request DVA review their own decision. A different DVA delegate will look at your claim. You can submit new evidence. Free, no cost.3
Veterans' Review Board (within 12 months of reconsideration)
Use form D2136 to apply for an independent fresh merits review by the VRB. The process is free and informal. You can bring an advocate. Alternative Dispute Resolution is available.From 21 April 2025: DRCA decisions now go to the VRB first (previously went directly to ART).4
Administrative Review Tribunal (within 28 days of VRB decision)
Apply to the ART for a formal hearing. Legal representation is recommended. Application fee may apply (can be waived). Legal aid may be available for veterans. The ART decision is binding.5
Federal Court (within 28 days of ART decision)
Appeal on a point of law only — the Federal Court considers whether the ART made a legal error, not whether the decision was right on its merits. Legal representation is required. Costs apply.Free Advocacy Support
At every stage of the review process, free advocates are available through ex-service organisations. They understand DVA processes and can help you prepare your case.Find a free advocate at DVAHelpful Links
This is a guide onlyNot legal, medical, or financial advice. Always verify with DVA directly or with a qualified advocate.
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