Help & FAQs

Yes. All guidance, eligibility checks, the claims wizard, evidence checklists, form guides, and knowledge articles are completely free. Some advanced features (document upload and AI analysis) use a credit system to cover processing costs.

No. The eligibility checker, wizard, and all guidance pages work entirely in your browser. Nothing is sent to a server or saved anywhere. If you create an account in the future, your data will be stored securely in Australia only.

No. This tool helps you understand and prepare your claim. You lodge it yourself through MyService, by phone, in person, or by post.

No. This is a guide only. Always verify with DVA directly or with a qualified advocate before lodging a claim.

Yes. All guidance features work entirely in your browser. No personal data is sent to any server. If account features are added, all data will be stored securely within Australia, encrypted at rest.

Timeframes vary. Non-Liability Health Care can be processed in weeks. Initial Liability claims typically take several months. DVA processing times fluctuate — please verify current averages directly with DVA. From 31 March 2025, claims must be complete when lodged. Check status through MyService.

Not required, but many veterans find it helpful. Accredited advocates from ex-service organisations (RSL, Legacy) provide free assistance. Find them at dva.gov.au/get-support/veteran-support-organisations.

Call DVA on 1800 555 254 or contact a veteran support organisation for free, personalised guidance.

Treatment for mental health conditions and cancer without proving a link to service. Not a compensation payment. Often the fastest way to get mental health support through DVA.

Provisional Access to Medical Treatment. Access treatment for the 20 most commonly accepted conditions while your claim is being assessed. Ask DVA when lodging.

Financial support if you have a mental health claim being assessed and cannot work more than 8 hours per week. Ask DVA about eligibility when you lodge.

From 1 July 2026, all new compensation claims go under the improved MRCA. The VEA and DRCA close to new compensation claims. Existing payments continue unaffected. A new single review pathway applies: VRB then ART.