Lodge via MyService

Step-by-step guide to lodging your claim through MyService.

MyService limitations: Permanent Impairment, War Widows, and Dependant claims are NOT yet available -- use paper form or alternative channel.
1

Log in to MyService

Go to myservice.dva.gov.au and log in with your myGov credentials. You will need a myGov account with DVA linked as a service — if you have not done this yet, visit my.gov.au to create an account and link DVA. Identity verification (such as 100 points of ID) is generally required during the linking process. If you have trouble linking, contact DVA on 1800 555 254.

2

Navigate to Claims

Once logged in, look for a "Make a claim" or "Claims" option in the main navigation. The exact wording and layout may change over time — if you cannot find it, check MyService help or contact DVA on 1800 555 254.

3

Select Claim Type

Claim types currently available via MyService include Initial Liability, Incapacity Payments, and Non-Liability Health Care (mental health and cancer). Permanent Impairment, War Widows, and Dependant claims are NOT yet available via MyService — these require a paper form or alternative lodgement channel. Check MyService for current availability as this may be updated.

4

Fill in Claim Details

You will typically be asked for your condition name (as diagnosed by your doctor), approximate date of onset, and how it relates to your service. Be as specific as you can — use the same condition name your doctor used in your diagnosis. If you completed the Claims Pathway Wizard, refer to your result for your claim type and applicable Act.

5

Upload Evidence

Upload your supporting evidence — generally as PDF files. This typically includes your medical diagnosis, any nexus statement from your doctor, and relevant service records. Ensure scanned documents are clear and legible. Check MyService for current file size limits. From 31 March 2025, claims must be complete when lodged — claims without all required evidence may be placed on hold by DVA.

6

Review and Submit

Review all information and uploaded files carefully before submitting. After submission, MyService will generally display a confirmation or reference number — save this immediately. You may also receive a confirmation email. Keep a copy of everything you submitted for your own records.

7

Track Your Claim

You can generally track your claim status through MyService after lodging. DVA typically acknowledges receipt within two weeks. If you have not received any acknowledgement after two weeks, contact DVA on 1800 555 254 to confirm your claim was received. DVA may contact you during assessment if they need additional information.

Tips

  • Prepare all evidence as PDFs before starting.
  • Use the Evidence Builder to check you have everything.
  • Save your confirmation number after submitting.
  • If MyService has issues, call DVA on 1800 555 254.
  • Ask about PAMT if your condition is among the 20 most commonly accepted.

Preparing your documents for upload

  • File format: PDF is generally preferred. Most word processors (Word, Google Docs, Pages) can save or export as PDF. Photos of documents taken with your phone are generally acceptable if the text is clear and readable at normal zoom.
  • Scan quality: If scanning paper documents, use your phone's built-in scanner or a scanning app. Check that all text is readable at normal zoom before uploading — if you can read it clearly on screen, it is generally acceptable.
  • File size: Check MyService for current file size limits. If a file is too large, try scanning at a lower resolution or splitting a multi-page document into separate files.
  • GP and specialist reports: Ask your doctor to provide their report on practice letterhead where possible. If your doctor completes a DVA Diagnosis Form (D9287) or a letter on practice letterhead, ensure it is signed and dated. A clear diagnosis with the doctor's name and practice details is what DVA generally looks for.
  • Statements: Type your statement if possible. Include your full name, the date, and your signature. Save as PDF before uploading. If handwritten, ensure it is clearly legible.
  • Naming your files: Use clear, descriptive names so you and DVA can identify each document easily — for example, "Medical-Diagnosis-DrSmith-2025.pdf" or "Personal-Statement-2025.pdf".
  • Keep copies: Save a copy of every document you upload — on your computer, a USB drive, or printed. You may need them if DVA requests further information or for future reference.

These are general preparation suggestions. Verify directly with DVA if unsure about specific requirements for your claim.

Ready to lodge?

Go to MyService

After you submit

  • Save your reference number: MyService will typically display a confirmation or reference number after submission. Write it down or take a screenshot — you will need it if you contact DVA about your claim.
  • Note the date you submitted: Keep a record of when you lodged so you can track expected timeframes.
  • Expect acknowledgement: DVA typically acknowledges receipt within about two weeks. If you have not heard anything after two weeks, contact DVA on 1800 555 254 to confirm your claim was received.
  • Respond promptly to DVA: If DVA contacts you for more information (called a Request for Further Information, or RFI), respond as soon as you can. Delays in responding can slow your claim.
Full guide: what happens after you lodge

This is a guide only. Always verify with DVA directly.