After DVA accepts that your condition is service-related, they may discuss how it affects your daily life. This is sometimes called a needs assessment. It helps DVA understand what support and services may be appropriate for you.
When does this happen?
A needs assessment generally happens after DVA has accepted your condition (Initial Liability). It may be part of a broader discussion about your treatment, rehabilitation, or compensation pathway. Under the improved MRCA (from 1 July 2026), this process applies to all new compensation claims.
What may DVA ask about?
DVA may ask about several areas of your life to understand the impact of your accepted condition. These typically include:
Daily activities — how the condition affects everyday tasks like sleeping, cooking, shopping, personal care, or leaving the house.
Work and employment — whether the condition affects your ability to work, including hours, physical demands, and workplace relationships.
Home and household — whether you need help with tasks like cleaning, gardening, laundry, or home maintenance.
Transport and mobility — whether the condition affects your ability to drive or use public transport.
Treatment and care — what treatment you are receiving, how often, and whether you need help accessing it.
Relationships and social life — how the condition affects your family, friendships, and ability to participate in social activities.
Aids and equipment — whether you need any aids, devices, or modifications to help manage your condition at home or at work.
How to prepare
You do not need to have everything worked out before the assessment. However, thinking about these areas ahead of time can help you feel more prepared. Some practical steps:
Keep notes about how your condition affects you day to day — especially on your most difficult days, not just your best days.
Think about what you could do before your condition and what has changed.
Note any tasks you need help with or have stopped doing.
Write down any treatment you are receiving and how often.
Consider bringing a support person — they can help you feel more comfortable and may notice impacts you have adapted to.
What this is not
A needs assessment is not a guarantee of specific support or services. It is not a benefits calculator. What DVA offers depends on your individual circumstances, your accepted conditions, and the applicable legislation. The assessment is part of how DVA understands your situation — it does not determine a specific payment or entitlement by itself.
This is a guide to help you prepare. Always verify with DVA directly or with a qualified advocate before making decisions about your claim.